Privacy Policy

We collect personal information that you provide to us directly, including:

• Your name, email address, phone number and suburb;
• Details about your project (for example your block, plans, budget and brief) that you share through our forms, booking flow, email or phone;
• Any other information you choose to give us when you contact us.

When you book a call we use Calendly, and the details you enter (name, email, phone and any notes) are collected through that service. We also collect information automatically when you use the site, as described below.

Like most websites, we use cookies and similar technologies to operate the site, understand how it is used and improve it. These tools may collect your IP address, device and browser type, pages viewed, referring pages and interactions with the site. We use:

• Google Analytics– to measure and report on site traffic and usage. Google may use this data in accordance with its own policies. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Google Ads– including conversion tracking and remarketing. Third-party vendors, including Google, may show our ads on sites across the internet and use cookies to serve ads based on your prior visits. You can manage these in your Google Ads Settings or opt out of third-party vendor cookies at aboutads.info/choices.
• Meta (Facebook) Pixel– to measure the effectiveness of our advertising and to show relevant ads on Meta platforms. You can manage your ad preferences in your Facebook and Instagram settings.

You can set your browser to refuse some or all cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of the site may not function properly.

We use your personal information to:

• Respond to your enquiries and arrange consultations or site visits;
• Provide quotes, proposals and our design and construction services;
• Operate, maintain, analyse and improve the site and our services;
• Send you information we think may be of interest, where you have asked for it or it is otherwise permitted by law (you can opt out at any time);
• Meet our legal, regulatory and insurance obligations.

We do not sell your personal information. We may share it with trusted third parties who help us run our business and the site, including hosting and infrastructure providers, Google, Meta and Calendly, and with professional advisers, contractors and consultants involved in delivering your project. We may also disclose information where required or authorised by law.

Some of the service providers we use (such as Google, Meta and Calendly) store and process data on servers located outside Australia, including in the United States. Where your information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law, after which we take reasonable steps to destroy or de-identify it.

You can ask us to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time. There are some circumstances where we may not be able to provide access or make a correction, in which case we will explain why.

If you believe we have breached the Australian Privacy Principles, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

The site may contain links to third-party websites (for example YouTube, Vimeo and our social channels). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this policy from time to time. The current version will always be published on this page with the “last updated” date above. Significant changes will be made clear on the site.

For any privacy questions or requests, contact us at:

Marvel Homes Pty Ltd
1/5 George Street, North Strathfield NSW 2137
Email: hello@marvelhomes.com.au
Phone: 02 9046 8446

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